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Frequently Asked Questions
We want you to feel completely confident when ordering your memorial and sterling silver jewellery. Here are the answers to our most common questions.

Q&A
Frequently asked questions
FAQs
Frequently asked questions
FAQs
FAQs
Do you ship internationally?
I currently ship within the UK. If you need international shipping, please contact me first.
How secure is the resin?
The resin is carefully cured and bonded to the silver setting. With normal wear and proper care, it is made to stay firmly in place.
How much ashes do you need?
No more than ½ teaspoon is required, you will receive a spoon in your collection kit. Anything left over will be returned with your finished product.
Can I request a custom design?
Absolutely. If you have a special idea or want a unique piece, I can create a custom design just for you.
How long do take?
Most memorial pieces take 2–4 weeks from the day I receive your ashes. Custom designs may take slightly longer.
What colour options are available?
You can choose from a vast range of resin colours including, blue, pink, purple, and clear. If you’d like a custom blend, just ask.
Can I wear my jewellery every day?
Your memorial jewellery is designed for occasional, everyday wear, but it should be treated with care. To help protect the resin and setting, please avoid wearing it in water and keep it away from chemicals such as perfume, lotions, and cleaning products.
Do you return unused ashes?
Yes - any ashes not used in your jewellery are returned safely with your finished piece.
What is your returns policy?
Because each piece is custom‑made with ashes, returns are not possible. However, if there is any issue with your jewellery, I will work with you to make it right.
Can you use ashes from pets or people?
Yes - I work with both human and pet ashes. The process is exactly the same.
How do I care for my memorial jewellery?
Use a soft cloth to polish the silver. Avoid harsh chemicals and store your jewellery in a dry place when not being worn.
What materials do you use?
All jewellery is made from sterling silver or 9ct gold and crafted using high‑quality resin.
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